There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a trouble ticket system. This is the least complicated channel of correspondence for many reasons. In the event that no client care staff representative is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy & paste large bits of info without needing to worry about spelling mistakes, and if a given problem requires more time to be fixed or a number of replies need to be exchanged, all the info will be in one and the same location, so each party can always see the comments provided by the other one. The downside of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which suggests that if you need to provide info or to follow guidelines, you will need to use at least 2 separate admin interfaces and this number could rise in case you desire to administer multiple domain names. Besides, lots of hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Cloud Website Hosting

In contrast to what you may find with lots of other web hosting providers, the support ticket system that we are using with our Linux cloud website hosting packages is included in the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize several sign-on names and passwords, as you will be able to manage your tickets and the web hosting account itself in a single location. So, if you have an inquiry or confront an issue, you can contact our client service staff members on the spur of the moment. Our system includes a smart search option. This suggests that even in case you’ve sent a plethora of tickets through the years, you will be able to find the one that you need with ease. In addition, you can read knowledge base instructions for fixing commonly faced difficulties.