A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It is a very efficient way to receive some info about the website hosting services or have some problem resolved as you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the lower chance of mistakes at the time you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the agent examines the issue involved. Furthermore, you are able to be a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone costs that you will need to pay in case you're calling to another country.
Live Chat Support in Cloud Website Hosting
Along with the phone and ticket support, we offer live chat support too. You're able to get in touch with us every single day, including holidays and weekends, and we will give you more info about the Linux cloud website hosting packages that we provide if you are not a customer yet, or about basic and billing questions when you already have a user profile. Though for entirely tech matters you need to open a ticket to the tech support, since such issues require more time to be resolved, you may still contact us through our live chat for some tech information. To give you an example, we will help you set up an e-mail address in your email client or troubleshoot various problems, saving you time and effort. Even when our phone lines are already off for the day, you'll be able to talk to a live person.