One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reaction time for any trouble ticket that you open or any e-mail that you send is just 1 hour, even in case you contact us during weekends and public holidays. Whatever the nature of your query or problem may be, we’ll lend a hand instantly and will provide you with the required info to sort out any problem with your sites. The actual reply time usually doesn’t exceed fifteen-twenty minutes, which is why you can just forget about waiting for hours on end to get a problem fixed or what’s even worse than that – waiting all day only to get a response that more information is necessary whilst nothing’s resolved. We’ll assist you without any delay since we are aware of just how valuable time can be in the dynamic Internet age. The 1-hour response time guarantee applies to any technical or billing question that you might have in regard to our Linux cloud website hosting packages.