If you've ever had a cloud website hosting account before or you've dealt with any other kind of online service, you are probably aware from personal experience that for some things it's better to consult with a live person on the telephone instead of exchange support tickets or email messages. If you'd like to know more about a specific service before you decide to order it or when something small-scale should be done, for example, it will be far easier and faster to do it live. When you are able to talk with representatives over the phone, it's very likely that you're dealing with a real hosting provider, not a reseller. The level of support that you can get by phone differs between different suppliers - from standard issues to experienced tech support. Typically most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech issues are managed via email and / or tickets.
Phone Support in Cloud Website Hosting
All of our cloud website hosting packages offer telephone support fourteen hrs a day even on public holidays, which means that if you do not have an account yet, you'll be able to phone us and find out more about our solutions or if we will meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you're able to call the telephone number that is nearer to you. In case you are an existing customer, we will help you timely with any kind of general and billing issues and with multiple technical matters so as to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk to a live person to get things done promptly. Of course, some situations simply cannot be managed over the phone, so in such a case you're able to employ our ticketing system.