Client Support Channels
A 60–Minute Response Guarantee
Every support request you submit to us will be responded to within maximum 60 min. If your ticket or email calls for further assistance from a sysadmin, we’ll forward it and leave a comment to let you know that your case is being worked on. If you take advantage of our Optional Managed Services package, all of the server administration services included there will be carried out at a time that is convenient for you.
A Top–Notch Customer Support Service
- We’ll be available to you 24x7 to reply to any inquiries that you may have with regard to our Site Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also require help tackling server administration tasks, you can check out our Optional Managed Services package, which includes backup hard drive storage space, Operating System updates every week, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures.
An Intuitive Help Area
Our Site Control Panel is preinstalled for each Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most of the instructional articles in addition video versions that show all the actions that you can carry out in a very illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.