Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance team is educated to speedily deal with all Linux cloud website hosting packages users’ issues and guidance inquiries. Via our ticket system, it will be possible to post your inquiry and a support team fellow member will return to you within max sixty minutes. In reality, practice has proved that the ordinary reply period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is offered by a group of professional consultants which are ready to reply to your query without delay. You can easily speak with the support staff by starting a support ticket from your Site Control Panel or by sending us an e–mail. On working days, you can also contact us on the telephone or use the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel includes an extensive practical knowledge base which is integrated into all parts. In each area, you’ll find a Help button which will load for you a selection of step–by–step tutorials on how to work with a certain feature or complete a certain action. Also, we have crafted course movies as a way to get a better idea of the Control Panel’s interface.